Shipping & Returns
At Rocky Ridge Farm, we are committed to providing you with the highest quality products and services. We offer fast and reliable shipping for all our products, ensuring that they reach you in perfect condition. Our packaging is designed to protect your items during transit, so you can be confident that your order will arrive in excellent condition.
If for any reason you are not satisfied with your order, we offer a 100% satisfaction guarantee. You can return or exchange any item within 30 days of purchase, no questions asked.
We are proud to offer these policies as part of our commitment to providing the best possible customer experience.
Shipping Policy
We offer shipping to all locations within the United States. Our standard shipping time is 2-3 business days for most locations, with expedited shipping available for an additional fee. All orders are shipped via USPS or UPS, depending on the size and weight of the package.
We use high-quality packaging materials to protect your items during transit, including insulated boxes and ice packs for perishable items like our Wagyu Beef and Dorper Lamb. We also offer free shipping on orders over $100 to help you save on your favorite products.
Return & Exchange Policy
If you are not completely satisfied with your purchase, you may return or exchange any item within 30 days of purchase. To be eligible for a return or exchange, the item must be in its original condition and packaging.
To initiate a return or exchange, please contact our customer service team at customerservice@rockyridgefarm.com. We will provide you with a return shipping label and instructions for returning the item.
Please note that all perishable items, such as our heritage pork and pasture raised poultry and eggs, are non-returnable. We apologize for any inconvenience this may cause.